BOOKING TERMS AND CONDITIONS

You are physically fit for the course you have chosen.

If you are unable to carry on during a course and cancel or leave, for reasons of fitness, minor injury or any other personal choice where we are not responsible, this falls under our cancellation policy (see below).

Participants must accept that within the outdoor environment there are inherent risks present which we are unable to control. By taking part in any outdoor activity you must accept a certain level of personal responsibility for your actions, and awareness of the environment & others around you.

Confirmation Details


To confirm a booking we require either Visa or MasterCard details. At the time of booking a 20% non refundable administration fee will be required to confirm the reservation. You can pay by either ; American Express, Discover, MasterCard, Visa,  Visa Electron or cash.

We've got several payment gateways to choose, including Paypal (please add 4% to cover PayPal charges)  and a Greek merchant gateway. After submission of the booking form and within the next 24-48 hours an invoice will be sent with the 20% of the amount as mentioned above. Your booking will be confirmed as soon as you pay the invoice. If you are booking for a daily event you will need to pay the whole amount in advance via any of the above methods or by cash when we meet.

Multi day tours must be paid 21 days in advance of the departure date, single day tours balance is payable on morning of departure.

All clients must reconfirm 2 days prior to departure date, either by phone +30.2818104830 or by email. Please let us know where you intend staying the night before departure. This is particularly important if transport is required or if weather dictates that we amend the tour departure.

Check in time at our base on morning of departure. The exact time will be given uppon booking.
 

Cancellation/Refunds


Invariably travel plans may change, or group numbers change due to illness or people having changed their minds.
We respect these facts but we ask that you appreciate we may have declined many peoples requests for similar trips due to no availability.
At the time of booking a 20% non refundable administration fee will be required to confirm the reservation. If you cancel for any reason it is not possible to get a refund.

If Enjoy-crete company decides not to launch a guided tour or freedom rental, due to adverse wind and sea conditions being unsafe for the trip/ tour to proceed, then we ask that you respect this decision.

In this situation we offer a delayed start, weather permitting or a shorter trip option - departing the next day or same day but on different spot.

If your schedule does not allow for any of the above options, then a full refund is offered.
Once a rental period or a guided trip has begun, there will be no refunds for days lost due to weather conditions or clients returning earlier than the agreed rental period.

This is the case when you also rent rock climbing equipment. Bare in mind that specific for climbing equipment we have limited stock thus you need to get in touch the earliest possible to arrange this. Pick up from our premises is possible but need to be coordinate as we don't have an office, just a warehouse and during the summer I'm most of the times out of office guiding trips which means can't be arranged any time you prefer, it needs to fit our schedule. Usually early in the morning or late evening is suitable.